Discover how our local IT service centre can keep you seamlessly connected at work, home, and more.
For nearly 30 years, our knowledgeable technicians at Kerr IT Solutions have been providing professional IT services for homeowners, businesses, and students alike throughout Rockhampton and Central Queensland. We’re proud to offer comprehensive IT services, custom-built solutions, and a wide range of quality products at our local service centre. To learn more about how we can assist you, check out these FAQs or reach out to our team directly for more information.
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What services does Kerr IT Solutions offer?
We provide comprehensive IT sales and support, including PC diagnostics, repairs, upgrades, virus and malware removal, data recovery, hacker recovery, network setup, Microsoft 365 and cloud integration, surveillance camera installation, Starlink extension, and custom gaming rig builds.
Where are you located, and what areas do you serve?
Our store is located at 205 Musgrave St, North Rockhampton, QLD 4701. We’re proud to serve clients across Central Queensland, including rural property owners, local businesses, and residential customers.
How can I contact your team for support or inquiries?
You can call our team directly at 07 49 222 400 for a prompt response from an Australian technician. We have 10x incoming phone lines, so you get to talk to us immediately instead of an automated system and call cues. You’re also welcome to visit our store or reach out through our website’s contact form. We are also open on Saturday mornings from 8:30 to midday.
What types of clients do you work with?
We assist a wide range of clients, from individual home users, gamers, and self-employed contractors to rural enterprises, small businesses, NDIS providers, professional services, mining operations, corporate entities, and local clubs or non-profits.
Why should I choose your business over other IT providers?
Simply compare our Google reviews to the others for a simple answer here. We’re a locally rooted business with over three decades of experience, a team of 8 full-time technicians, massive in-store stock, and a focus on modular, scalable hardware and security solutions. Our knowledgeable crew is committed to helping you with all your computer, phone, and networking needs, no matter how small or complex the issue might be.
Do you sell computer hardware and parts in-store?
Yes, we carry a large inventory of stock directly at our Rockhampton service centre, including new and refurbished laptops, desktops, computer parts, Wi-Fi extenders, power protection (UPS), surveillance systems, gaming components, screens and more so that you don’t have to wait for online shipping.
Do you offer remote support, or do I need to bring my computer in?
We offer both! You can bring your device directly to our service centre for diagnostics and repairs, or we can provide remote assistance over the phone and internet for many software, email, and network issues.
Can you help me create a scalable system for my business?
Absolutely. We specialize in designing modular IT systems built to scale smoothly alongside your business operations, allowing you to upgrade components, user licenses, and infrastructure without needing to redesign your network from scratch.
How do you diagnose and fix a slow or non-working computer?
We’ll begin with a thorough diagnostic to identify whether hardware failures, software conflicts, background bloatware, or malware are causing the issue. Once identified, we’ll clearly explain your repair or upgrade options and perform the necessary fixes, rebuilds, or upgrades your device needs to get back up and running again.
What’s involved in your virus and malware removal service?
Our team normally performs a complete reformat and reload of desktops and laptops while preserving all your important data and software licensing. This ensures that no matter how clever the hackers were there will be no trace of their tampering left. Most phones can be cleaned without needing a factory restore. Finally, we install the right mix of security software and user education to prevent a similar situation from occurring in the future.
Can you help transfer my data from an old computer to a new one?
Yes, we are doing this on a daily basis and seamlessly move your personal files, photos, documents, emails, browser settings, and software licensing from your old device onto a new laptop or desktop.
What options do I have if my computer needs a performance boost?
Depending on your setup, we can provide PC rebuilds and upgrades, such as upgrading to faster SSD storage, increasing RAM capacity, replacing graphics cards, upgrading the CPU, upgrading the power supply unit, or migrating your system to a newer motherboard and associated parts. We also have a clean air oilless air compressor, quality thermal paste, all-in-one coolers, and high-performance fans to solve any overheating problems.
What should I do if my computer or business system has been hacked?
Disconnect your device from the internet immediately and contact us. Our technicians can isolate malicious access points, clean the infected system, secure compromise points, and perform security audits to ensure unauthorized parties no longer have access.
What is an "All Clear Bank Report," and do you provide them?
If your financial institution suspects your computer has been compromised, they may require a certified security inspection before unlocking your online banking. Our technicians can audit your device, remove all security threats, and provide an official report verifying the machine is safe to use.
How do your backup and disaster recovery services protect my files?
We set up automated local and/or cloud backup services combined with routine backup testing. If your hard drive fails or your computer is infected by ransomware, our disaster recovery procedures quickly restore your business files and data.
Do you offer network setup and IT consulting for local companies?
Yes. We perform network health audits and design secure internal network upgrades/changes. Our IT consulting team can help align your system design, software stack, and security systems with your business goals and budget.
Can you help set up Starlink and extend Wi-Fi coverage across my property?
Definitely. We assist rural properties, homesteads, and commercial premises by setting up Starlink satellite internet and installing extended Wi-Fi access points to offer ample coverage.
Can you help with my overheating PC?
Yes, we have a dedicated cooling and airflow lab with a clean air oilless air compressor, FLIR heat analysers, Fluke temperature guns, smoke machines, quality thermal paste, high-performance case fans, and a huge range of all-in-one coolers to solve any overheating problems.