We offer a broad range of security tools and services to keep your information protected.

For over three decades, our dynamic team of IT professionals at Kerr IT Solutions has been helping people with their computer needs throughout the Rockhampton, Queensland community. Whether you’re a student, business owner, or avid gamer, we provide all the equipment, services, and support you need to keep your systems running smoothly and securely.

In addition to offering standard computer repair and diagnostic services, we provide reliable and effective security solutions. As a locally owned and operated business, we put our customers’ security and safety first, and our technicians will be more than happy to address any problems you may be experiencing.

The IT landscape is constantly changing, and we see this more than anywhere else in the areas of data protection and security. One of the main reasons we have expanded from a one-man band to Central Queensland’s largest IT sales & support center is our focus on these vital areas for over 30 years. This has led us to develop what we refer to as our “Recipe for Computer Security & Success”, which, like a good food dish, is a combination of software ingredients, proper Windows setup, software configuration tweaks, and user setting changes. This ‘Recipe’ is constantly evolving to meet and defeat the onslaught of constantly developing threats that now go hand in hand with Internet usage. Some of our main security services include:

Microsoft Entra ID connection and SharePoint setup/configuration/support for businesses. If you have employees and company data, and especially Intellectual Property (IP), you cannot afford to risk your most important company asset. Properly configured and implemented, our SharePoint setups give you complete control over your information and who accesses it.

Microsoft OneDrive setup/configuration/support for smaller businesses and home users. Whether it is family photos or business information, your data is irreplaceable and needs to be protected. If you have a good Internet connection, Microsoft OneDrive (when properly set up and configured) is essential as a fully functional, self-managed data storage and backup system.

Local and off-site backup systems that are simple, effective, and easily managed. If your Internet connection is sub-standard, or you don’t trust the cloud, or you want a duplicate backup system, we have plenty of options that can fit your varying requirements and budget. We have often heard the phrase – “I was about to do a complete backup because I thought the computer was getting too old, but it crashed just before I could.”

Cloud-based corporate anti-virus that is best of class and highly dependable. Just like there are well-made car models and lemons, not all anti-virus software is useful. As part of our “Recipe for Computer Security & Success”, we know what works and how to configure it. We see some wildly varying attempts implemented by new customers in this area and know well the problems they create for themselves.

Email filtering, relay, and protection systems that are cutting-edge. We have teamed up with an Australian-based company that specializes in email security. This has become one of the most important ingredients in our security and success recipe mix, and it is cheaper than you can imagine.

Identity Protection. Identity theft is a constant threat to anyone who regularly goes online, no matter how careful you might be. Our technicians can provide security tools, best practices, and other tips to help you keep your identity secure.

Hacker Recovery. Trust our experienced technicians to get your computer back on track after a security breach or fraudulent funds transfer. Most of the leading banks around Rockhampton send their customers to us after money is stolen, so that we can provide an “all clear” computer report, before they put your accounts back online.

Lost Data Recovery. Trust our experienced technicians to help you recover lost data after an accidental deletion or computer failure. We have an enviable record for recovering data that others couldn’t find. However, be very careful, as previous examples show that most data loss situations occur after the initial detection of something being missing, when an inexperienced user tries to get the data back themselves. Our best advice – turn it off immediately and get it to our senior techs!

Parental Controls. Protect your kids and teens while online by getting us to properly lock down their PCs. These can include screen time restrictions, limited access to specific sites, and more.

Computer life cycle planning and upgrades. No PC will last forever, and upgrades every 3 to 8 years need to be budgeted and planned for. If you need Internet access, then you can’t be secure with a 10-year-old PC. Don’t waste your money on the throw-away junk that is getting more prevalent at the chain stores – some of these latest new devices would never pass a roadworthy inspection if they were a car! Come in and see us about our huge in-house range of commercial-grade devices that save you money and protect your data.

To learn more about our security offerings, please reach out to us today.