Turn to us for help with insurance testing and reporting.
When computers, electronics, or IT equipment get damaged due to accidents, electrical faults, storms, or other unexpected events, insurance companies often require professional testing and documentation before claims can be processed. At Kerr IT Solutions in Rockhampton, Queensland, we provide comprehensive insurance testing & reporting services to help support these claims.
Our technicians can assess a wide range of equipment including desktop computers, laptops, servers, networking equipment, and other electronic devices. Through professional diagnostics and careful inspection, we determine the extent of the damage and whether the equipment can be repaired or requires replacement.
Professional Equipment Assessment
Electronic damage is not always immediately visible. Issues caused by power surges, lightning strikes, liquid spills, or electrical faults can affect internal components even if the device still powers on.
Our technicians perform detailed insurance testing & reporting to identify potential problems such as:
- Motherboard or component damage caused by electrical surges
- Power supply failures or unstable power delivery
- Storage drive damage or data access issues
- Network equipment faults affecting connectivity
- Internal damage caused by liquid exposure
This process ensures that hidden faults are properly identified and documented.
Detailed Reports for Insurance Claims
After testing is completed, we provide a clear written report that can be submitted to your insurance provider. These reports outline the condition of the equipment and the results of our diagnostic testing, and the cost of the testing and reporting is added on to your claim. Our insurance reports typically include:
- Identification of the affected equipment
- Description of faults or damage discovered
- Diagnostic testing results
- Assessment of whether the equipment can be repaired
- Estimated repair costs where applicable
- Replacement recommendations when repair is not practical
This information helps insurers assess claims more efficiently while providing clear documentation of the equipment’s condition.
Storm and Electrical Damage Testing
In Central Queensland, storms and electrical disturbances are a common cause of IT equipment failure. Lightning strikes and power surges can damage sensitive electronics even when there are no obvious external signs. Our technicians can perform specialised testing to determine whether equipment has suffered damage from electrical events and identify faults that may lead to further problems.
If you believe that a lightning strike has occurred, be sure to document the date as we can use this information via the Bureau of Meteorology’s (BOM) history search function to help substantiate your claim.
Computer Cleaning and Recovery
We also specialise in cleaning and recovery of computers after a fire. In this instance, Insurance companies have employed us directly to determine the usability of devices after a fire, such as recently at a Mackay school. We send technicians to look at devices with apparent smoke damage that were not amongst any real heat. In this case, desktops that were left running ingested too much sort to be deemed reliable however laptops in the same room that were not running were brought back to service life with a deep clean.
Contact Us Today
If you need professional insurance testing & reporting services for damaged computers or electronic equipment, our team can help. We provide accurate assessments and clear reports to help support insurance claims and determine the best path forward for repair or replacement. Contact our team today to arrange an equipment assessment.