Geographically located in the middle of Central Queensland, Kerr Solutions has many of the Bowen Basin mines located within a short drive.
Middlemount Foxleigh Mine
The Kerr Solutions Team can be credited for a seamless IT transition from Anglo-American control to the independent success Foxleigh is today.
Baralaba Coal Mine
Our ongoing commitment to smart & efficient IT management is helping Baralaba Coal to realise a return to significant coal production.
Our location, along with our combined 70 years plus of IT experience, has seen us hire our IT expertise to many local mines. We are familiar with mine operation software such as Pulse, MYOB EXO, MAP Info, Envirosys, Scenario/WinDSX, Citect and Minescape. We have also worked with self-healing mesh communication systems such as the Rajent Breadcrumb system. Read more...
We understand the importance and time constraints of an operating mine and can respond swiftly to urgent requests. With us there are none of the red tape constraints of a large corporation, but rather a “let’s get this working ethic” and smart thinking outside of the traditional IT box.
As an example, Foxleigh mine called upon Kerr Solutions wholly and solely to orphan them from the Anglo-American network and get them running independently with a new server, all new PC’s, a SOE, new software licencing models and new microwave links through Telstra Mining Services. This became a 12-month exclusive IT contract without a single incident or rework scenario and without one hour of lost production. Call upon us to provide staffing for all your IT requirements or we can work with your in-house IT to expedite existing projects.
Middlemount Foxleigh Mine
In July 2016 we were approached by the new owners (Taurus Funds Management) of Foxleigh Mine to provide all the IT services for both the transition away from being under Anglo American control as well as all of the ongoing maintenance of the mine. This resulted in us being at the forefront of this project as well as all other IT projects at the mine for the next 12 months. Read more...
During this time, we implemented many solutions that were unique to the industry and required ‘out of the box’ thinking and design. One of these projects was to provide an alternative temporary Internet link to the mine while waiting for Telstra Mining Services (in conjunction with us) to provide a permanent solution. This became an urgent project as the previous Microwave link which was still owned by Anglo American did not provide enough bandwidth or reliability. We came up with a design that combined a total of 9x ADSL 2+ connections at Foxleigh owned premises in Middlemount with a Microwave link from there to the mine. Next Gen routers at both ends combined the bandwidth of all 9 ADSL 2+ connections. This became the sole IT WAN link to the mine for a period of 6 months without any outages and is still in use today as a failover connection.
Other projects involved the segregation of the Foxleigh network for various contractors and the supply of adequate Internet for the same. During our 12-month stint we also audited and catalogued all their software licences, serials keys, 3rd party supplier details and updated where necessary for full EULA compliance. Further to this we developed a SOE (Standard Operating Environment) and deployed this onto all new HP workstations and HP laptops, creating conformity and uniformity across the entire mine site and their Brisbane office. We also designed, supplied and deployed a new HP server to handle around 28 virtual server installations.
We had technicians on site at the mine for every week of the contract and implemented IT help desk software as well as cutting edge monitoring of all computer devices – right out to individual end points. At the end of 12 months our response to support requests had averaged less than 20 minutes and we had received and responded to over 3,500 individual emails. Foxleigh was a challenging and interesting customer and we are proud to state that all the projects & ongoing maintenance were undertaken with zero mine downtime or loss of productivity.
Barabala Coal Mine
Since March 2016 to present we have been the sole IT provider to Baralaba Coal Company. This has included the design and execution of several IT projects and all ongoing maintenance. One of the projects was the relocation of all core IT equipment and servers. Another project was the Brisbane office relocation and a transition to MS Office 365 from the previous email exchange server. Most recently we helped with the implementation of new WAN connections at both Brisbane and Baralaba. The work with Baralaba Coal Mine has been of particular interest to me since growing up in the Baralaba district and attending school there. Working with the Mine management team has been an absolute pleasure and we look forward to a continued partnership well into the future.
With the lowering of Solid State Drive (SSD) prices we can also offer a solid and powerful solution in the form of Factory Refurbished Desktop PC’s. These are selected ex-corporate models with i5 or i7 processors and when teamed with a new SSD they run faster and better than new PC of more than twice the price that are currently available in the chain stores. We bundle these ecofriendly PC’s with our own exceptional warranty and they are proving extremely popular.
When it comes to laptops, at Kerr Solutions we recommend and sell several models from the Hewlett Packard (HP) range of business & professional laptops. We have access to all laptop brands; however, we have found the HP business & professional range to be the most reliable, serviceable and highest performing and therefore recommend them as such. To be more specific here – we do not even recommend Laptops from the HP Consumer range as they have proven little better than other brands.
Simply put – we don’t want to make a sale at any price, especially when that price is our reputation. All current laptops (from any manufacturer) ship with varying degrees of junk software & trial software which both complicates their use and makes them run slow from new (affectionately known as Bloatware). As part of our configuration process we remove all this software and find that our laptops boot up in half the time and run at around twice the speed that they did before our work. When you purchase a Laptop from us you are getting a premium product that has been configured for optimum performance and is ready to use from the moment that you turn it on. Every new laptop that leaves our door is configured in such a way that you will not be asked any of the normal multitude of configuration questions.
Further to this we install the latest software & updates that are necessary for normal operation. Included are the latest Windows updates & critical patches, the latest versions of Adobe Acrobat Reader, Adobe Flash Player, Java, either Trend Micro or Avast Anti-virus software & several other software titles that are designed to maximise performance & simplify use. Our sales consultation process will ensure that you have the most hassle-free and positive experience from your new laptop right from the start.
With all the IT hardware that we sell, we go to a lot of trouble to make sure that we are recommending and selling devices that work. There are many brands and products that we simple will not stock because they don’t perform. This is another difference that separates us from a chain store – it is our reputation at risk. We stock specific brands of Computer Screens, Internet Routers, Wireless Access Points, External Hard Drives, Network Cameras, Network Switches, Wi-Fi Adaptors, USB-to-Serial Adaptors, USB Hubs, NAS devices, Display Adaptors, Keyboards & Mice.