Small Business & Corporate Services


Sales

There are any number of retail focused IT shops around and there are also plenty of IT companies suggesting that they specialise in Business Computing.  From most of business networks that we take over we see a real deficiency in IT planning, deployment and maintenance.  We don’t want to add to these problems that already give our industry a bad name.  We strive to educate our customers so that they can see the difference between an average IT solution and a proactive IT company that cares.  Read more...

Support

Whether you are a small business or have multiple sites across the country with 100’s of computers and sub-contractors at each site, we have the IT solution that suits.  With inhouse experts in Data Routing, Unified Threat Management and Firewall Solutions, User Management, Server Deployment, Data Backup and Endpoint Management, we sort the network problems that others often create.  The IT world is moving forward at such an astounding pace that business cannot afford to ignore the latest advances in security and management.  Doing so would remove any competitive edge and leave them exposed to numerous Internet based threats. Read more...

Audits and Consulting

These networks typically have a severe lack of internal and external security, they often have crashes or connectivity errors and they severely decrease the productivity of the employees.  There is often little ‘structure’ to their work processes and file storage and often backup systems are tedious or unreliable.  Even if we are not managing your IT we can still save you an IT catastrophe with one of our network audits and health/security assessments.  On the surface you may think that your network is healthy – but how would you know for sure? Contact us before it is too late.  

Project Management

At Kerr Solutions, having such a large technical team with such diverse IT knowledge gives us the upper hand when it comes to the setup, implementation and management of complex IT systems.  We know what works and what doesn’t – regardless of what a text book may say.  In just the last few years we have been involved in several half million-dollar IT expansion projects and have been responsible for these dollars achieving the desired results.  The same is true of hundreds of smaller projects from network revamps to server replacements, site-wide Wi-Fi deployments, microwave links, VPN connections and many other projects. Read more...

Emails and Office 365

Office 365 is now the industry standard for business email communications and you can be sure that Microsoft plans to keep it at the forefront of this part of technology.  They continuously invest in the ongoing development and security of Office 365 and have no other alternatives in sight.  The spin off for their customers is in the flexibility, compatibility and reliability of this service.  We switched Kerr Solutions to this service after cyclone Marcia and have not experienced a single glitch or outage since. Read more...

Cloud Solutions

Cloud based storage, applications and servers (cloud services) have grown in popularity in the last few years and we have been here the whole time keeping a sharp eye on the industry.  We were wary about cloud-based file storage and cloud-based servers in Central Queensland as the Internet infrastructure was not around to effectively utilise this technology.  Now, with the help of the NBN this has changed so that cloud-based services should be considered amongst the full suite of IT solutions.  We have techs that have had extensive experience in these areas that are ready to advise on the suitability of these solutions as well as being ready to help implement and maintain them. Read more...

Data Recovery

Whether you are a home user or running a business, the loss of data can easily be the one of the most tragic experiences that you can ever face in the world of computing.  Unfortunately, we see an average of one customer a week that has experienced some sort of potential or catastrophic data loss which was preventable with the right advice and solution.  When this disaster strikes we have experienced technicians with expert data recovery software and a full-service centre to deal with most recovery circumstances.  If a more specialised recovery is needed such as “clean rooms”, replacement spindle motors & bearings, or replacement circuit boards we have a recovery partner that deals with these situations with great success.

Cyber Security & Data Integrity

There are a million hacking groups on this planet just trying to get into your network, and then there are a hundred times that number of individuals writing viruses and malware just to make life more difficult.  Cybersecurity has become a huge global problem affecting corporations and home users alike.  We are large enough to work for schools, coal mines, medical practices, dentists, law firms and even barristers that need to know that their data is safe.  There are industry standards surrounding the setup of networks, servers and individual PC’s and there is good reason for these to be adhered to. Read more...

Backup Systems

30% of businesses that experience some form of data loss never recover from it!  There is nothing more important that we can offer a business beyond a comprehensive backup system and because of NBN there are more options than ever before.  Previously tape drives were the mainstay of backup systems but due to their expense and the pressure of data size growth there are better systems around.  NAS (Network Attached Storage) devices have come to the forefront of comprehensive backup devices.  Needing only a power cord and a data connection these devices can sit in a remote part of your business site and can therefore go a long way to constituting an ‘off-site’ backup system.   Read more...

Managed Services

If you’re waiting for something to break, do you know how loud the next ‘bang’ will be?  Because if you are not maintaining your IT systems then it is inevitable that some sort of ‘bang’ is heading your way.  We have seen customers operate in either of these two ways and it is difficult to say that either way works out costlier from an IT perspective.  However, it has been easy to see that waiting for a ‘bang’ costs way more in lost productivity – especially when “Murphy’s Law” dictates that any ‘bang’ will come at the most inappropriate & costly time.  Kerr Solutions looks after business networks and private PC’s that rarely experience any downtime.  You can also ascertain from this that these same customers achieve extraordinary levels of productivity.

24/7 Emergency Response

As a result, we offer a 24/7/365 emergency response facility for those that need it.  This is rare in our industry and especially in regional Australia, but greatly appreciated by those that have called upon it.  If your business systems revolve around critical IT services, then ask your current IT provider if you currently have this service available to you?  Normally when an IT system is down it is a catastrophe and you need to know that help is on its way – or that someone is actively doing something to get you back on track. Read more...

Insurance Reports

If it died during a storm, stopped working suddenly, got rained on, burnt, or simply got dropped on the floor, then your current insurance policy may cover repairs / replacement and the associated normal hours or after hours labour.   For over 20 years we have done insurance assessments and insurance work for Central Queenslanders, helping them to extract a fair deal from their insurance companies.  Obviously, this work peaked in the wake of cyclone Marcia where we helped make over 200 individual IT equipment replacement and data restitution claimsRead more